Terms of Service

Last updated: March 24, 2026

1. Scope of these Terms

These Terms of Service govern your access to and use of ClickCollect, including the public site, merchant onboarding flows, branded storefront tools, owner and staff portals, loyalty features, WhatsApp notifications, analytics, domain tools, and related support services (collectively, the Services).

These Terms apply to business customers, trial users, paying subscribers, authorized users acting on a customer account, and visitors to the public website. If you register or use the Services for an organization, that organization is responsible for compliance by all of its users.

2. What ClickCollect provides

ClickCollect provides software designed for coffee shops and similar merchants to manage online ordering, click-and-collect workflows, digital storefront branding, customer communications, payments, loyalty programs, reporting, and related operational processes. Features may vary by plan, geography, integration availability, and product updates.

3. Eligibility, account registration, and security

• You must provide accurate, current, and complete registration and business information.
• You are responsible for safeguarding login credentials and for all activity under your account.
• You must promptly notify ClickCollect if you suspect unauthorized access, misuse, or a security incident affecting your account.
• You may only give account access to personnel and contractors who are authorized to act for your business.

4. Acceptable use

You agree not to misuse the Services. Without limitation, you must not:

• use the Services for unlawful, fraudulent, misleading, or harmful activity;
• upload or transmit malicious code, spam, or content that infringes third-party rights;
• interfere with platform stability, security testing, rate limits, or other users;
• reverse engineer, copy, scrape, or exploit the Services except as expressly permitted by applicable law;
• send communications through the Services without the notices, opt-ins, or permissions required by applicable privacy, consumer, and telecom laws.

5. Merchant responsibilities

If you use ClickCollect to operate a storefront or accept orders, you are responsible for your business operations and compliance. This includes responsibility for:

• the accuracy of menu items, allergen notices, pricing, taxes, collection times, promotions, and store information;
• obtaining and maintaining any licenses, registrations, consents, and internal approvals your business requires;
• fulfilling orders, handling complaints, honoring refund obligations, and providing customer support for goods or services sold by your business;
• maintaining your own policies where required, including privacy notices, refund terms, and consumer disclosures;
• ensuring your staff use the Services in line with these Terms and your internal procedures.

6. Orders, payments, and third-party services

ClickCollect provides software and workflow infrastructure. Unless expressly stated otherwise, any order placed through a merchant storefront is a transaction between the customer and the merchant operating that storefront, not between the customer and ClickCollect itself.

The Services may integrate with third-party providers such as payment gateways, messaging platforms, domain or hosting providers, analytics services, and identity providers. Your use of third-party services may also be subject to separate terms and privacy policies from those providers. ClickCollect is not responsible for third-party products, acts, omissions, outages, chargebacks, or changes in third-party functionality.

7. Subscription fees, billing, and plan changes

• Paid subscriptions are billed in advance on the billing cycle presented during signup or purchase.
• Fees are generally non-refundable except where required by applicable law or expressly stated in a written commercial agreement.
• You are responsible for applicable taxes, duties, levies, bank charges, and payment processing charges unless stated otherwise.
• We may suspend or restrict access for overdue amounts after reasonable notice where legally permitted.
• Plan features, limits, and pricing may change prospectively. Material pricing changes will not be applied retroactively to a current prepaid period.

8. Data protection and privacy

Each party will comply with the data protection, privacy, marketing, and consumer laws that apply to its role. ClickCollect handles personal data as described in its privacy disclosures and service operations. Where a merchant uses the Services to process customer data, that merchant remains responsible for its own legal basis, notices, retention choices, and lawful instructions to its personnel.

You must not use the Services to collect or process personal data in ways that are unlawful, unfair, or inconsistent with your published notices or applicable law.

9. Intellectual property and customer content

ClickCollect and its licensors retain all rights, title, and interest in the Services, software, visual assets, documentation, and platform improvements, excluding content that you submit or control. Subject to these Terms, ClickCollect grants you a limited, non-exclusive, non-transferable, revocable right to use the Services during your subscription term for your internal business purposes.

You retain rights in your logos, menus, text, images, and other business content that you upload to the Services. You grant ClickCollect the limited rights necessary to host, process, back up, display, and transmit that content for operation, security, support, and improvement of the Services.